Accessibility Statement for Frankie Rose Cosmetics Online
This is an accessibility statement from Frankie Rose Cosmetics, Joss Cosmetics Inc..
Measures to support accessibility
Frankie Rose Cosmetics, Joss Cosmetics Inc. takes the following measures to ensure accessibility of Frankie Rose Cosmetics Online:
- Integrate accessibility into our procurement practices.
- Assign clear accessibility goals and responsibilities.
- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Frankie Rose Cosmetics Online is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Frankie Rose Cosmetics Online. Please let us know if you encounter accessibility barriers on Frankie Rose Cosmetics Online:
- Phone: 714-709-4211
- E-mail: accessibility@frankierosecosmetics.com
We try to respond to feedback within 3 business days.
Compatibility with browsers and assistive technology
Frankie Rose Cosmetics Online is designed to be compatible with the following assistive technologies:
- Firefox with NVDA on Windows
- Chrome with JAWS on Windows
- Edge with JAWS on Windows
- Safari with VoiceOver on iOS
- Safari with VoiceOver on macOS
- TalkBack with Chrome on Android
Technical specifications
Accessibility of Frankie Rose Cosmetics Online relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of Frankie Rose Cosmetics Online, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Frankie Rose Cosmetics Online:
- Returns Center: alt is missing for all images, some content is not marked up with the correct semantic structure, email field is missing autocomplete, some text and graphical elements do not meet contrast, some interactive elements do not have the appropriate role, some interactive elements are not keyboard accessible, fields do not have persistently visible labels, and the iframe does not have a title because this content is generated by Aftership, a 3rd party integration, and we cannot adjust the code it generates. We are researching accessible 3rd party plugin options. Please reach out to us if you need to initiate a product return.
- Checkout process: alt text on a decorative image, non-interactive elements inappropriately in tab order, Google Map dialog without an accessible name, and no indication that "Keyboard Shortcuts" element in Google Map will trigger a dialog because Shopify does not allow adjustment to this code in the checkout pages. We have notified Shopify of the accessibility defects. Please reach out to us for any assistance you need in the checkout process.
- Cart page: all product images in the "Real Reviews…" carousel have alt="Product Image" , Afterpay modal does not receive focus and there is keyboard method to dismiss the modal after it has opened because this content is generated by a stamped.io integration and it does not allow adjustments to the code. We are researching accessible 3rd party plugin options. Please reach out to us for any assistance you need interacting with your cart.
- Chatbot: non-text contrast, field labeling, visible focus and accessible name and role issues because This content is generated by a Tawk.io integration and it does not allow adjustments to the code. We are researching accessible 3rd party plugin options. Please reach out to us for any assistance you need.
- Frankie Pro Wisepop dialog: some content does not meet contrast requirements and the dialog does not receive or trap focus because this content is generated by a Wisepop integration and it does not allow adjustment to the code. We are researching accessible 3rd party plugin options. Please reach out to us for any assistance you need.
- Frankie Pro: some HTML structures are missing or used inappropriately, error messages are not associated with the field in error, a link is broken and has no link purpose, autocomplete attributes are missing, there is not a keyboard alternative for the signature field, there are no instrutions about the symbol indicating required fields, and status message is missing the properties to trigger assistive technology to announce the dynamic change because this form is generated using a Formsite integration and does not allow adjustment to the code. We are researching accessible 3rd party plugin options. Please reach out to us for any assistance you need in submitting this information.
- Reviews and elements on product pages: reviews dialog does not receive focus when triggered and there are multiple issues with the name, role, and value of elements. Programmatic focus moves to elements not visible on the page and some inputs are missing persistently visible labels because reviews and some elements on the product pages are presented by a stamped.io integration that does not allow adjustment to the code. We are researching accessible 3rd party plugin options. Please reach out to us for any assistance you need accessing or submitting a review.
- USPS iframe: visible focus indicator missing on many interactive elements inside USPS iframe because this content is controlled by USPS and does not allow adjustment to the code. We have submitted the issue to USPS. Please reach out to us for any assistance you need with shipping information.
Assessment approach
Frankie Rose Cosmetics, Joss Cosmetics Inc. assessed the accessibility of Frankie Rose Cosmetics Online by the following approaches:
- External evaluation
Date
This statement was created on 12 August 2022.